|
|
|
Savage Systems offers five comprehensive service contracts for businesses and also offers customized packages when needed. Each plan includes response time parameters, on site labor and maintenance hours, discounts on parts required for service and on site training programs. (click here to see comprehensive service plans)
VERSION 1.0
-
($275 per month)
- Response within 24 business hours
- 5 hours of On-Site labor and maintenance per month
- Two 2 hour On-Site training programs for up to 20 attendees each year
VERSION 2.0
-
($540 per Month)
- Response within 16 business hours
- 10 hours of On-Site labor and maintenance per month
- Four 2 hour On-Site training programs for up to 20 attendees each year
VERSION 3.0
-
($810 per Month)
- Response within 8 business hours
- 15 hours of On-Site labor and maintenance per month
- Six 2 hour On-Site training programs for up to 20 attendees each year
- 5% discount on parts required for service (not otherwise covered by warranty)
VERSION 4.0
-
($1080 per Month)
- Response within 4 business hours
- 20 hours of On-Site labor and maintenance per month
- 10% discount on part required for service (not otherwise covered by warranty)
- Eight 2 hour On-Site training programs each year for up to 20 attendees
VERSION 5.0
-
($2140 per Month)
- Response within 4 business hours
- 40 hours of On-Site labor and maintenance per month
- 10% Discount on parts required for service (not otherwise covered by warranty)
- Eight 2 hour On-Site training programs each year for up to 20 attendees
For the purpose of response time, business hours are defined as Monday through Saturday, 9:00 am to 5:00 pm. During the first month, plan hours are prorated. On-Site labor hours reset on the first day of the month. Unused hours can be carried over to the following month, but no longer. On-Site Labor hours beyond the plan hours will be charged at ten percent off our standard on-site labor rate of per hour (currently $60-10%=$54). A minimum of one hour of On-Site labor will be charged for all On-Site visits.
The Comprehensive Service Plans are available with three months prepayment to be used as a security deposit and held as payment for the last three contract months. All plans are billed on the first day of the month. The Service Plan is a 12-month self-renewing agreement that requires 90 day written notice to terminate.
|
|
